A 30-day return and exchange policy is guaranteed when you shop with us.
Doesn't fit or looks different than expected? Return or exchange is easy with JJ Malibu. Simply submit a return and exchange request, our representative will get in touch with you within 24 hours and send you the return shipping label (US only). Initial shipping charge is not refundable.
For sizing-issue related exchanges, we will provide return shipping labels and ship out the exchanged item/items free of charge. Free exchange only applies to the first exchange. No exchange will be accepted after the first exchange is complete.
For any reason you are not happy with the items you purchased, we will provide you with a return label to return the items. A refund will be issued once our warehouse receives the returned item/items. Please note that returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original packaging or tag attached.
Initial shipping fee is non-refundable. Return shipping cost is deductible from the total refundable amount. Once the returned items are inspected to be in their original condition, a refund will be issued minus the cost of the return shipping label. Please feel free to contact us for clarification.
For damaged/defective items, we will replace it or provide a full refund. Photo submission is required.
We can modify or cancel the order for you if it has not been shipped. Once it's shipped, we will not be able to modify or cancel the order for you. Please refer to our return and exchange policy above once your package arrives.
We offer return and exchange for orders shipped to Canada. Just simply fill up the return request with your order number, the item(s) you would like to exchange or return and the reason for exchange or return. Our customer service representative will process your request within 24 hours.
For exchange, we will cover the cost of shipping out the new package to you. Buyer will cover the shipping cost for sending item(s) back.
For return, buyer will cover the shipping cost for sending item(s) back.
Packages can't be returned or exchanged after 30 days.
**Please note that all items have to be in their original condition when returning; otherwise, we reserve the right to refuse your return. If it's been washed, worn outside, etc, they are no longer returnable.**
For all international orders (outside of US or Canada)
If the item is defective, we will replace it or provide a full refund. If you would like to return the item(s) for a refund, the buyer is responsible for sending the item(s) back to us. We will provide a refund once the package arrived at our warehouse.
JJ Malibu does not cover international return shipping costs or the shipping fees on replacement orders for international exchanges.
International orders are not eligible for exchange.
Important Notice for buyers outside of North America
JJMalibu.com is NOT responsible for the duties and custom charges incurred on your package. The total amount of payment does not include any duties and custom charges to clear your custom. Duties and custom charges vary from country to country and it is the buyer's responsibility to understand the fees and charges from your custom. If the package is refused by buyer because of the duties and custom charges, any cost for our courier service to send the package back to us will be liable to you.
Personal items such as swim trunks, underwear, boxer, socks, etc
If the item is defective, we will replace it or provide a full refund. We do not accept return or exchange for personal items such as swim trunks, socks, underwear, boxers, etc due to the hygiene issue.
All clearance items are final. No return or exchange.