For standard service, we use USPS or Canada Post to ship. For expedited service, we use DHL Express to ship in US and Xpresspost to ship in Canada . After your order is fulfilled, you will receive an email notifying you, your order is on its way. Click on "View your order", you will be directed to the order detail page. To track your order, simply click on the tracking number on the order detail page. You will see the real-time update on the package delivery.
For standard service, we use DHL Ecommerce to ship. There are 2 steps to track your package with DHL Ecommerce.
After your order is fulfilled, you will receive an email notifying you your order is on its way. Click on "View your order", you will be directed to the order detail page. To track your order, simply "click" on the tracking number on the order detail page. You will directed to DHL's tracking page to see the real-time update on your package between DHL depot to the local postal service depot in your country.
Once DHL delivers the package to your country, DHL will hand over the package to your local postal service to complete delivery. To track your package, please visit the website of your local postal service. i.e. Deutsche Post. You can locate the tracking number for your local postal service on DHL tracking page. Please see below. Once the package has been received by your local postal service, please contact your local postal service if you need further assistance.
Often time, USPS will mark the shipment delivered when it's still on its way to the destination. If you receive a notification saying your package is delivered today, but the package is not found, please allow 2 to 3 more business days. If your package is not delivered, please contact us at jjmalibu.ca/contact
For any reason, you didn't receive your package, please contact us at jjmalibu.com/contactus. Our customer service specialist can help you find out why. We will replace the package for you if it's lost.
It will take us one business day to pick and ship your order. If you place your order today, your order will be picked and shipped the next business day. Once your order is shipped, it will take 1 to 2 business days to get to you.
Please note, our carrier does not deliver on the weekend. If you wish to get your package before or on Friday before the weekend, you will need to place your order by Tuesday or Wednesday the latest to get your order by Friday.
If you live outside of US or Canada or you are shipping the package to a destination outside of US or Canada, the recipient might be charged import tax and duties by the destination country's custom.
Every country's regulation is a bit different and each country has a different threshold for charging import tax and duties. i.e. UK allows a package with a value of 130 pounds or under before charging import tax and duties.
Please be sure to check with your customs before placing an order or you might be charged a hefty fee upon delivery.
If you refuse the package upon delivery, you voluntarily give up the package and Jed North will not be responsible for the loss of your package. Your order will be considered fulfilled and a refund will not be issued.
Once your order is shipped, you will receive a shipment notification letting you know your package is on its way. Click on "View my order" button to go to the order detail page. You will find the tracking number for your package. You can click on the tracking number to see updates on the delivery.
At this time, all items will be charged to all customers in USD. Our company is a US based Company and our payment system is originated in the US. As a growing organization, we are looking to expand and exploring the options of accepting various currencies in the future to better accommodate global customer marketing and sales.
We currently only accept USD. If the default currency on our credit card or other payment method is not USD, you will most likely be charged a foreign transaction/currency conversion fee by your financial institution.
Our payment processing system checks a few things before accepting a payment to ensure the security of the credit card used. If your transaction didn't go through and the reason code is showing zip code does not match, that means the billing address zip code you entered does not match the billing address zip code your credit card company has on file. Please contact your credit card company to update your zip code or use a different form of payment. i.e. PayPal.
If your transaction was declined, the transaction you see on online banking is an authorization, not a payment. This authorization will be cleared automatically in 3-5 business days. This is a common practice for many credit card companies. It's not done by our processing company or JJ Malibu.